Service Request Ticket - # 73771

Service Request Ticket - # 73771

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Service Request Information

CONTACT	Name	Espino-Perez, Kathy	Date	Sep 23, 2019 03:27 PM
	Department	Behavioral Sciences/ Psychological Sciences	Phone	89424
	Location		Email	espinoperezk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190229 (opens in a new window)	Bldg/Room	TODD 332
	Service Tag	B3H22X2	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	B3H22X2	Location	Kathy Espino-Perez, NEW T/TT Psychology
	CPU	Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; SPSS from Student Tech Campus Site license(needs re-Auth every July 30) v26 FALL2019;
	Wired NIC	C8:F7:50:86:6C:D7
	Wireless NIC	DC:FB:48:CC:D2:1F

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 03, 2019 10:32 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Gino Salazar	Oct 03, 2019 10:32 AM	Got her all cleaned up and ran a scan before i left	Add Attachment
Megan Thibeault	Oct 02, 2019 01:21 PM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Oct 02, 2019 01:21 PM	She is around until 2	Add Attachment
Megan Thibeault	Oct 02, 2019 10:37 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Oct 02, 2019 10:36 AM	**This is an outgoing email** Hi Kathy, We were just following up with you regarding a service request that we have for you. (#73771) Description: Sophos Potentially unwanted application - Medium We were wondering when a good time for a tech to stop by and clean up a sophos alert we are getting on your machine. Thanks, Megan Thibeault	Add Attachment Public
Megan Thibeault	Sep 24, 2019 07:53 AM	Contact changed from Brittany Franklin to Kathy Espino-Perez.	Add Attachment
Stephanie Magee	Sep 23, 2019 03:27 PM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20190229 Path: C:\Users\espinoperezk\Dropbox\.dropbox.cache\~0 a3fdb76.tmp What was detected: DownloadMR User associated with device: MASH\espinoperezk How severe it is: Medium What Sophos has done so far: We attempted to clean up a PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the PUA alert. Click on the PUA name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the PUA manually.	Add Attachment