Service Request Ticket

Service Request Information

CONTACT	Name	Solvedt, Nora	Date	Sep 24, 2019 09:17 AM
	Department	Library & Media Services	Phone	88158
	Location		Email	solvedtn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141145 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1ZTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	1ZTHV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from old CPU W#20101462 SR59531 MAR2016: Adobe DreamWeaver CS5.5 WIN from P0071871; ADOBE CC Suite [NAMED USER] JUNE 2019;
	Wired NIC	98:90:96:D5:7F:50

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Sep 25, 2019 08:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Sep 24, 2019 04:05 PM	imaging	Add Attachment
Joe Collinsworth	Sep 24, 2019 11:37 AM	gonna reimage	Add Attachment
Joe Collinsworth	Sep 24, 2019 11:37 AM	getting things backed up	Add Attachment
Stephanie Magee	Sep 24, 2019 10:12 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Stephanie Magee	Sep 24, 2019 09:18 AM	**This is an email** HL206B 20101478 Dell Available today after 2pm or all pretty much all day tomorrow	Add Attachment
Stephanie Magee	Sep 24, 2019 09:17 AM	**This is an email** My computer has been running very slow for quite a while now. Sometimes it will lock up - especially when I'm trying to open or work in Excel. Could someone take a look at it?	Add Attachment