Service Request Ticket - # 73777

Service Request Information

CONTACT Name Rupp, Katie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2019 09:21 AM
Department Business Services Phone 88291
Location Email ruppk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180201[Edit Inv] (opens in a new window) Bldg/Room WEL 115C
Service Tag 7627HQ2 Description Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
Serial No. 7627HQ2 Location Cashier's Window

CPU Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 54:BF:64:79:85:E6

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Sep 24, 2019 11:25 AM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Sep 24, 2019 11:25 AM 
Fixed printer issues.
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Megan Thibeault Sep 24, 2019 10:12 AM 
Task reassigned to Joe Collinsworth.
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Stephanie Magee Sep 24, 2019 09:21 AM 
After Win 10 update this computer can't print 
documents, can only save them.
It printed once but they haven't tried a hard 
restart - I asked her to try that
Hasn't given me the printer WOU # - I asked her 
for it
Has changed it to \\threesisters
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