Service Request Ticket - # 73779

Service Request Ticket - # 73779

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Service Request Information

CONTACT	Name	Thakur, Garima	Date	Sep 24, 2019 10:02 AM
	Department	Creative Arts/Art	Phone	89247
	Location		Email	thakurg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120365 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
	Serial No.	C02JF4FRDRVG	Location	PDR 2023 Giveaway
	CPU	Intel Core i7(2.0GHz, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 for MAC std from P0087063
	Wireless NIC	14:10:9F:ED:07:EE
	Bluetooth NIC	14:10:9F:ED:07:EF

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ucsaccountadmin@wou.edu	88955

Tracking

Entered by	Date	Memo
Account Administration			Email Public
Entered by	Date	Memo
Tom Groves	Aug 23, 2021 05:03 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Alix Karkanen	Jan 21, 2021 09:49 AM	Task reassigned to Account Administration.	Add Attachment
Alix Karkanen	Jan 21, 2021 09:49 AM	just emailed about this again	Add Attachment
Alix Karkanen	Aug 05, 2020 01:18 PM	**This is an email** Thank John. I will let you know when am dropping off. It might be late July Or early August as I am trying to make less trips. Once again thank you for your help garima	Add Attachment
Stephanie Magee	Feb 05, 2020 03:20 PM	Status changed from (4) On Hold to (7) Waiting for Contact	Add Attachment
Stephanie Magee	Feb 05, 2020 03:14 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Jan 30, 2020 10:38 AM	**This is an email** Garima, If this will be a continued need your department will need to purchase you a laptop for travel use. We can have it check out until the end of Winter term. Thanks,Megan	Add Attachment
Lourdes Salazar	Jan 30, 2020 07:51 AM	She would still like the loaner	Add Attachment
Alix Karkanen	Jan 29, 2020 03:15 PM	Sent an email	Add Attachment
Stephanie Magee	Oct 09, 2019 02:07 PM	Task reassigned to Service Request Desk.	Add Attachment
Stephanie Magee	Oct 09, 2019 02:07 PM	She is working in rural Washington state till about January, let me know if she needs to return it earlier	Add Attachment
Stephanie Magee	Sep 24, 2019 10:02 AM	Task reassigned to Stephanie Magee.	Add Attachment
Stephanie Magee	Sep 24, 2019 10:02 AM	Garima needed a loaner, she picked it up. I'm having trouble finding the original ticket. Borrowed mac, I've updated loaner and checkouts	Add Attachment