Service Request Ticket - # 73791

Service Request Information

CONTACT Name Tillinghast-Voit, Tandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2019 01:03 PM
Department Humanities Division Phone 89357
Location Email tillingt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150697[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BN55JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. BN55JB2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201X from XXXX2015004715;

Wired NIC 18:66:DA:14:3A:4E

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Sep 30, 2019 02:07 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Sep 30, 2019 02:07 PM 
I AM DONE DEALING WITH TANDY
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Stephanie Magee Sep 27, 2019 03:52 PM 
giving loaner 20130714[Edit Inv]
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Natalie Plasker Sep 26, 2019 12:58 PM 
Called and said after lunch works for her.
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Joseph Tavares Sep 25, 2019 04:05 PM 
****This is an email****
Yes, I am in my office and can confirm it’s still 
non-functional.
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Megan Thibeault Sep 25, 2019 07:57 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Sep 24, 2019 01:10 PM 
****This is an email****
I will be back tomorrow and Thursday, but mostly 
in meetings. Thank you : )
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Stephanie Magee Sep 24, 2019 01:03 PM 
****This is an email****
I am away from campus now, but the computer is 
in Maaske 325 and I don't have access to the 
number, but the Humanities Program Assistant, 
Karen may know. I will cc her here. My 
colleagues have all had their machines die and 
be replaced in the last year or so.
Description of problem: When I went into my 
office and tried to CTL-ALT restart my 
computer, I got the black dot-matrix window. I 
tried getting it to restart several times 
there. Then, I manually turned off (hard 
restart), waited, and turned back on. For more 
than two hours, I received the regular screen 
with a note about "loading updates." No 
progress seemed to be happening. I gave up and 
had to leave.
Thank you for sending someone by as soon as you 
are able.
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