Service Request Ticket - # 73792

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2019 01:05 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20190055[Edit Inv] (opens in a new window) Bldg/Room TODD 109
Service Tag Description Xerox VersaLink C400 Color Laser Printer #C400/DN
Serial No. 7HB779970 Location Todd109 LAB printer (XPPS) replacement

Model C400/DN Hostname printer-todd109.wou.edu
Notes Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages; STUDENT TECH PRINTER WITH XPPS IP:140.211.78.33 Metered pin: Ink/Toner Refill

Wired NIC 9C:93:4E:65:EA:F9

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 01, 2019 08:42 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Oct 01, 2019 08:42 AM 
Paper size was changed on the machine. Changed it 
back and it started printing.
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Stephanie Magee Sep 24, 2019 01:05 PM 
Racheal is a nursing student who called this in
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Stephanie Magee Sep 24, 2019 01:05 PM 
503*851*8078
Racheal Sallee
When attempting to print from multiple 
computers the computer gets this error: not 
responding
Tried a restart
Printer displays no error message
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