Service Request Ticket - # 73793

Service Request Information

CONTACT Name Witwer, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2019 01:11 PM
Department Business/Economics Division Phone 88421
Location Email witwerk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20131141[Edit Inv] (opens in a new window) Bldg/Room WEST 207
Service Tag Description Xerox Phaser 3610/DN Monochrome Laser Printer
Serial No. A4T023220 Location replacing Greenspan (replaced with 20240299)

Model 3610/DN Hostname greenspan-wh-4200n.wou.edu
Notes small work group (1-6 users) 200dpi x 1200dpi (B&W) up to 47 ppm and a first-page-out time as fast as 6.5 seconds 700sheet(s) Capacity / Letter & Legal (8.5 in x 14 in) monthly duty cycle of up to 110,000 pages two-sided printing USB Type B 2.0 RJ-45 10/100/1000 BaseT Ethernet port 512MB Installed RAM 1 Year Warranty Physical Dimensions: 12.4"h x 15.5"w x 16.8"d IP:140.211.64.49; Xerox Smart Kit Drum Cartridge #113R00773 VISA2016006078 BUS901 JAN2017 Ink/Toner Refill Black Standard Capacity 106R02720; Black High Capacity 106R02722, and Black Extra High Capacity 106R02731

Wired NIC 9C:93:4E:24:33:EC

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 01, 2019 10:28 AM 
Status changed from (3) Order in Process to (5) Completed
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Shandelle Plasker Oct 01, 2019 10:28 AM 
Installed maintenance kit. Test printed many times 
without any jams.
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Shandelle Plasker Sep 25, 2019 09:36 AM 
Status changed from (1) Pending to (3) Order in Process
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Shandelle Plasker Sep 25, 2019 09:36 AM 
Needs new maintenance kit.

Put in a purchase request for this.
Order#11613
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Stephanie Magee Sep 24, 2019 01:11 PM 
****This is an email****
Good afternoon,
Our Xerox Phaser 3610 "Greenspan" printer has 
been jamming a fair amount.  The WOU number is 
20131141[Edit Inv].  If someone can come and take a look, 
I would appreciate it.  It is located in the 
break room, West House 207, upstairs.


Thanks,
Kathy
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