Service Request Ticket - # 73801

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2019 04:52 PM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181422[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0VQ
Serial No. D25YQ0VYJV3X Location PDR

CPU intel i5 (3.0 GHz, 6-Core, 8th GEN)


OS MAC OS X 10.14 (Mojave) Software Adobe CC desktop Suite 201* SHARED DEVICE LICENSE JUNE2019;

Wired NIC 38:F9:D3:08:C8:A2


Wireless NIC 38:F9:D3:8F:C8:4F


Bluetooth NIC 38:F9:D3:8B:D9:96

TECHS Submitted by Joseph Tavares Contact jtavares15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Oct 01, 2019 04:54 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Sep 25, 2019 04:54 PM 
both machines need the shared version
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Joe Collinsworth Sep 25, 2019 12:00 PM 
got new adobe installed
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Joe Collinsworth Sep 25, 2019 11:00 AM 
working on adobe
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Joe Collinsworth Sep 25, 2019 11:00 AM 
moved everything
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Megan Thibeault Sep 25, 2019 07:54 AM 
Task reassigned to Joe Collinsworth.
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Joseph Tavares Sep 24, 2019 04:52 PM 
****This is an email****

Hello!
I have a couple of requests regarding our student machines in MarCom.

1. We purchased a new machine this summer and the person setting it up said anyone using the 
machine could access Adobe Creative Cloud products on it (we purchased a license for that 
machine). However, I just learned our student hasn't been able to use them this summer because 
he gets an error message about not having his own account. Could you help us fix this so our 
students can use this software?

It's for machine 20181422[Edit Inv].

2. We would like to move a couple of the machines around in the space, now that we've been here 
a bit and are settled in. We'd like to put 20181422[Edit Inv] where 20150683[Edit Inv] is. Put 20150682[Edit Inv] where 
20160853[Edit Inv] is. And put 20160853[Edit Inv] where 20181422[Edit Inv] is.

Thanks so much!
Lisa
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