Service Request Ticket - # 73803

Service Request Information

CONTACT Name Campbell, Darla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2019 08:23 AM
Department College of Education Phone 88788
Location Email campbelld@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160125[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 20G0QD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20G0QD2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1B:39:E5

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Oct 02, 2019 03:54 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Sep 26, 2019 03:04 PM 
I tried all of the ports in this room and none of them 
worked. The only ones that worked were the ones that 
are already being used. They may need to contact 
Telecom and activate another port in there.
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Reggie Johnson Sep 25, 2019 04:30 PM 
20160131[Edit Inv] just plugged 
in power cord.
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Reggie Johnson Sep 25, 2019 04:29 PM 
20160165[Edit Inv] needs a 
network cable, 
20110893[Edit Inv] logs in 
fine.
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Megan Thibeault Sep 25, 2019 10:40 AM 
Task reassigned to Reggie Johnson.
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Natalie Plasker Sep 25, 2019 08:23 AM 
****This is an email****
We're still having issues with the following computers that are located in RWEC #213:

 PC Desktop 20160131[Edit Inv], Monitor: 20110993[Edit Inv]

    The monitor screen is not working. PC seems to work fine, it's just the screen that you cannot turn on.

PC Desktop 20110893[Edit Inv], Monitor: 20091063[Edit Inv]

    Cannot login, "no logon servers is available"

PC Desktop: 20160125[Edit Inv], Monitor 20160161[Edit Inv]

    Cannot login, "domain is not available, not connected to organization network"

The room is available from 8:00am - 5:00pm.

Thanks,

Darla
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