Service Request Ticket

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Service Request Information

CONTACT	Name	Campbell, Darla	Date	Sep 25, 2019 08:37 AM
	Department	College of Education	Phone	88788
	Location		Email	campbelld@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160120 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	20G3QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20G3QD2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Adobe CC201* through Adobe CC desktop(Named user)renewed annually valid til MAY 2017;
	Wired NIC	18:66:DA:1B:DF:B3

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Alix Karkanen	Dec 04, 2019 11:12 AM	Still didn't work.	Add Attachment
Peter Puettmann	Dec 04, 2019 10:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Dec 04, 2019 10:41 AM	i informed her that if we dont hear from her that means it worked	Add Attachment
Peter Puettmann	Dec 04, 2019 08:56 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Peter Puettmann	Dec 04, 2019 08:56 AM	left vm	Add Attachment
Peter Puettmann	Dec 04, 2019 08:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Dec 04, 2019 08:56 AM	left vm	Add Attachment
Peter Puettmann	Dec 04, 2019 08:23 AM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Dec 03, 2019 04:57 PM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Dec 03, 2019 04:57 PM	Check on it tomorrow	Add Attachment
Katherine Reynoso	Dec 03, 2019 04:56 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katherine Reynoso	Dec 03, 2019 04:56 PM	Downloaded it manually from software center	Add Attachment
Katherine Reynoso	Dec 03, 2019 04:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Katherine Reynoso	Dec 03, 2019 04:56 PM	Downloaded it manually from software center	Add Attachment
Katherine Reynoso	Dec 03, 2019 09:45 AM	I will go over there at 4 to do it manually	Add Attachment
Bradley Karkanen	Dec 03, 2019 09:35 AM	Task reassigned to Katherine Reynoso.	Add Attachment
Bradley Karkanen	Dec 03, 2019 09:35 AM	Hasn't been on in 7 days.	Add Attachment
Peter Puettmann	Nov 27, 2019 10:04 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Peter Puettmann	Nov 27, 2019 10:04 AM	this update did not take. the user still has win7	Add Attachment
Peter Puettmann	Nov 27, 2019 09:47 AM	Task reassigned to Peter Puettmann.	Add Attachment
Katherine Reynoso	Nov 26, 2019 08:34 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Nov 26, 2019 08:33 AM	I called and let her know that she needs to leave the computer on. She said she will, and a tech will come tomorrow morning to make sure it looks right.	Add Attachment
Katherine Reynoso	Nov 21, 2019 04:16 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Katherine Reynoso	Nov 21, 2019 04:08 PM	Left a vm	Add Attachment
Bradley Karkanen	Nov 21, 2019 03:57 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Bradley Karkanen	Oct 14, 2019 08:47 AM	This shows that it is still waiting for a maintenance window they are probably not leaving it on.	Add Attachment
Bradley Karkanen	Sep 25, 2019 10:45 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Sep 25, 2019 10:40 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Natalie Plasker	Sep 25, 2019 08:37 AM	**This is an email** Good Morning~ I need to schedule a time to get two computers in my office upgraded to Windows 10. WOU # 20160140, located in RWEC #220. WOU # 20160120 Thanks, Darla	Add Attachment