Service Request Ticket - # 73805

Service Request Information

CONTACT Name Hoover, Alyssa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2019 08:49 AM
Department Disability Access Services Phone 88250
Location Email hoovera@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150254[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3LH0462 Description Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
Serial No. 3LH0462 Location PDR

CPU Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license XXXX2015004715

Wired NIC 20:47:47:EE:D0:E6


Wireless NIC DC:53:60:6E:EC:95


Bluetooth NIC DC:53:60:6E:EC:99

TECHS Submitted by Bradley Karkanen Contact bkarkanen16@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Oct 09, 2019 11:20 AM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Bradley Karkanen Oct 04, 2019 03:33 PM 
This is imaged. Running updates now
 Add Attachment
Bradley Karkanen Oct 04, 2019 12:04 PM 
I have the laptop now. I will start it imaging.
 Add Attachment
Bradley Karkanen Oct 03, 2019 12:19 PM 
This still isn't working she is going to bring it in tomorrow 
at lunch and we can have it till Monday. We are gonna 
reimage it
 Add Attachment
Bradley Karkanen Sep 26, 2019 03:46 PM 
Status changed from (1) Pending to (2) Scheduled
 Add Attachment
Bradley Karkanen Sep 26, 2019 03:32 PM 
Contact changed from Alexis Larson to Alyssa Hoover.
 Add Attachment
Bradley Karkanen Sep 25, 2019 08:54 AM 
****This is an outgoing email****
Hi Alexis,

We were just following up with you regarding a service 
request that we have for you.  (#73805)

Description: WIndows 10 upgrade

We can schedule your Windows 7 to 10 upgrade 
overnight through our management software. 
Everything happens automatically and will also 
upgrade you to the latest Office. All you need to do is 
leave your machine on and it will upgrade between 
10pm-5am. This should be near zero downtime. As 
always we still ask that you backup your files and 
bookmarks just in case something goes wrong. If you 
are unsure of how to backup your stuff you can 
contact the Help Desk at ucshelpdesk@wou.edu or by 
calling 88925.


I see this machine is a laptop it will need to be 
hardwired with ethernet and connected to power 
overnight. It will also need to be left open.

Thanks,
Bradley Karkanen
 Add Attachment
Public