Service Request Ticket - # 73809

Service Request Information

CONTACT Name Poage, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2019 10:16 AM
Department Deaf Studies and Professional Studies Phone 88758
Location Email poagek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190230[Edit Inv] (opens in a new window) Bldg/Room ITC
Service Tag HV0V1X2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. HV0V1X2 Location GFA Pool

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; TRANSFER from laptop W#20130408 SEPT2019 SR73809: DragonNatSpeaking VoiceRecorderEdition v.11 and SonySoundOrganizer v1.1.1 bundled with 20110572 from VISA2011002824(under drivers on T:\1. Drivers\Digital_Voice_Recorder\SONY ICD_PX312D);

Wired NIC C8:F7:50:86:6C:78


Wireless NIC DC:FB:48:D2:78:1E

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Oct 10, 2019 08:08 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Oct 08, 2019 05:00 PM 
Set up and finished.
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Katherine Reynoso Oct 07, 2019 04:54 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Oct 07, 2019 04:54 PM 
Finished, she doesn't need Dragon software. Ready 
for delivery. I also sent email for times.
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Katherine Reynoso Oct 04, 2019 12:35 PM 
****This is an outgoing email****
Hi Kim,

I need some additional information regarding 
service request #73809

Description: GFA SETUP:Dell Latitude 5401 
W#20190230[Edit Inv] & dock to replace PC laptop W#20130408[Edit Inv] 
for Kim Poage  RWEC 159

I'm Katherine from UCS. We are trying to install 
your software onto your new Dell laptop. It looks 
like the DragonNatSpeaking Voice Recorder Edition 
and Sony Sound Organizer is not compatible with 
Windows 10. Is this software still something you 
require on your laptop?

Thank You,
Katherine Reynoso
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Public
Katherine Reynoso Oct 04, 2019 09:50 AM 
Task reassigned to Katherine Reynoso.
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Tricia Flaherty Sep 25, 2019 10:32 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 25, 2019 10:20 AM 
TRANSFER from W#20130408[Edit Inv] to NEW laptop W#20190230: DragonNatSpeaking 
VoiceRecorderEdition v.11 and SonySoundOrganizer v1.1.1 bundled with 20110572[Edit Inv] 
from VISA2011002824(under drivers on T:\1. Drivers\Digital_Voice_Recorder\SONY 
ICD_PX312D)
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Tricia Flaherty Sep 25, 2019 10:16 AM 
W#20190230[Edit Inv] Lat 5401 PC laptop and a new Dell USB-C 
style dock W#20181449[Edit Inv] are on the Inventory counter in 
ITC008 with GFA SETUP form to replace current laptop and 
dock in RWEC159 W#20130408[Edit Inv] and dock W#20130449[Edit Inv]
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