Service Request Ticket - # 73810

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2019 10:23 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150217[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. C1WP662 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715

Wired NIC F8:CA:B8:12:39:55


Wireless NIC 80:00:0B:D0:78:75


Bluetooth NIC 80:00:0B:D0:78:79

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Oct 04, 2019 03:18 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Oct 04, 2019 03:18 PM 
Dropped of laptop 20150217[Edit Inv] at WUC information desk.
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Reggie Johnson Oct 04, 2019 09:33 AM 
taking laptop to WUC 210I
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Reggie Johnson Oct 02, 2019 11:05 AM 
****This is an outgoing email****
Hi Chelsea,

I need some additional information regarding service 
request #73810

Description: Windows 10 update

Looks like we have finished re-imaging and setting up 
your laptop for you. We put it in our outbox and you 
can stop by our office here anytime to pick it up. 
Please let me know if you have any further questions.

Thank you,

Reggie
UCS Tech
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Public
Reggie Johnson Sep 27, 2019 11:26 AM 
This is done put the laptop in the outbox.
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Reggie Johnson Sep 26, 2019 04:16 PM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Sep 26, 2019 04:16 PM 
imaging on my desk
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Natalie Plasker Sep 25, 2019 10:24 AM 
Computer in in the inbox.
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Natalie Plasker Sep 25, 2019 10:23 AM 
Dropped off laptop, and would like a windows update, as well as updates for anything that is needed. They also wanted me to note that the fan has been very loud recently.
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