Service Request Ticket

Service Request Information

CONTACT	Name	Putney, Debbie	Date	Sep 25, 2019 11:49 AM
	Department	Human Resources	Phone	8-8092
	Location		Email	putneyd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130518 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	9WN8FZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 12MB)
	Serial No.	9WN8FZ1	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092986; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 serialized desktop JAN2016
	Wired NIC	F8:B1:56:C5:A6:95

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Sep 25, 2019 04:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Sep 25, 2019 04:06 PM	This is done	Add Attachment
Megan Thibeault	Sep 25, 2019 01:14 PM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Sep 25, 2019 01:10 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Sep 25, 2019 01:10 PM	Contact changed from Debbie Braun to Debbie Putney.	Add Attachment
Natalie Plasker	Sep 25, 2019 11:51 AM	When trying to login to Outlook it says that the account does not exist.	Add Attachment
Natalie Plasker	Sep 25, 2019 11:49 AM	**This is an email** Hello, Could I please have assistance with fixing my outlook? I recently upgraded to windows 10 and now I am unable to log into outlook to send out time sheets. I am located in Admin 306. My computer # is 20130518. Thank you,	Add Attachment