Service Request Ticket

Service Request Information

CONTACT	Name	Breyer, Thomas	Date	Sep 25, 2019 04:16 PM
	Department	Student Health & Counseling Center	Phone	88873
	Location		Email	breyert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160934 (opens in a new window)	Bldg/Room	TODD 137
	Service Tag	15B4LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	15B4LH2	Location	Elesei Kalugin 2 WKS 10/17
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Microsoft Project Standard 2016 P0105311 SEPT2017 SR#65027 ; Graphisoft ARCHICAD v21 WIN P0105320 SEPT2017 SR65027; Bluebeam Revu Standard 2018 perpetual VIA2018008960 SR#71709 MAY2019;
	Wired NIC	50:9A:4C:46:0A:BB

TECHS	Submitted by	Joseph Tavares	Contact	jtavares15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Oct 01, 2019 11:18 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Oct 01, 2019 10:49 AM	left vm	Add Attachment
Stephanie Magee	Sep 26, 2019 09:41 AM	Can you do this Joe?	Add Attachment
Stephanie Magee	Sep 26, 2019 09:41 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Stephanie Magee	Sep 26, 2019 09:41 AM	That last note was an email from Thomas	Add Attachment
Stephanie Magee	Sep 26, 2019 09:36 AM	Happens at random, don't think it is locking up, just annoying when pops up and it also said to alert you	Add Attachment
Joe Collinsworth	Sep 25, 2019 04:55 PM	probably needs alertus reinstalled	Add Attachment
Joseph Tavares	Sep 25, 2019 04:16 PM	In response to asking which updates he was trying. Image of error attached. **This is an email** None it keeps popping up on my screen during normal usage, it began showing up after the upgrade to windows 10	Add Attachment breyer_error.png