Service Request Ticket - # 73827

Service Request Information

CONTACT Name Good, Tiara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2019 04:44 PM
Department Humanities Division Phone 89446
Location Email goodt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190419[Edit Inv] (opens in a new window) Bldg/Room RWEC 230
Service Tag Description Apple 13in MacBook Pro TouchBar SpcGry #MUHP2LL/A
Serial No. FVFZ5Z89L410 Location 2 weeks done reimage plz

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC A4:83:E7:71:6B:02


Bluetooth NIC A4:83:E7:7D:9B:E2

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Oct 03, 2019 02:28 PM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Tricia Flaherty Oct 02, 2019 01:31 PM 
I am referring to old laptop W#20140312[Edit Inv] 
( was yenhnert)
 Add Attachment
Tricia Flaherty Oct 02, 2019 01:30 PM 
Gino Laptop was brought to UCS by Paula Baldwin and got 
confused with other stuff, got a WIN 10 upgrade , it is under 
SR73844.  Check with Reggie but this should stay with UCS 
if already her.
Add Attachment
Gino Salazar Oct 01, 2019 03:06 PM 
I will grab the laptop from karen tomorrow
 Add Attachment
Gino Salazar Oct 01, 2019 03:06 PM 
Delivered!
 Add Attachment
Katherine Reynoso Oct 01, 2019 08:17 AM 
Task reassigned to Gino Salazar.
 Add Attachment
Katherine Reynoso Sep 30, 2019 04:11 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Katherine Reynoso Sep 30, 2019 04:11 PM 
****This is an outgoing email****
Hi Tiara,

I need some additional information regarding 
service request #73827

Description: BEFORE MONDAY--GFA SETUP: Apple 13in 
MacBook Pro laptop W#20140419[Edit Inv] to HSS 118 NEW 
adjunct NTT Tiara Good

Your new MacBook Pro laptop is ready to be 
delivered. If you can contact me or our front 
office at 503-838-8925, to schedule a time to 
deliver this, it would be appreciated.

Thank You,
Katherine
 Add Attachment
Public
Katherine Reynoso Sep 30, 2019 04:08 PM 
Laptop finished.
 Add Attachment
Reggie Johnson Sep 30, 2019 03:34 PM 
Task reassigned to Katherine Reynoso.
 Add Attachment
Reggie Johnson Sep 30, 2019 03:33 PM 
this is done just installing mac os updates. May need 
to make sure the log in options are set to 
username/password
Add Attachment
Reggie Johnson Sep 30, 2019 10:07 AM 
imaging at my desk.
 Add Attachment
Megan Thibeault Sep 30, 2019 09:39 AM 
Task reassigned to Reggie Johnson.
 Add Attachment
Megan Thibeault Sep 30, 2019 09:39 AM 
Can you get this imaged and going please.
 Add Attachment
Tricia Flaherty Sep 26, 2019 09:09 AM 
Task reassigned to New Equip. Setup.
 Add Attachment
Tricia Flaherty Sep 26, 2019 09:09 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Tricia Flaherty Sep 26, 2019 09:09 AM 
Her room location is HSS118, don't forget to pick up older 
PC laptop W#20140312[Edit Inv]  from Humanities Office Karen 
Bednarowski, when the setup of the new mac laptop is 
complete.
 Add Attachment
Tricia Flaherty Sep 25, 2019 04:46 PM 
W#20190419[Edit Inv] is the NEW MAc laptop and it is on the 
inventory Counter in ITC008 with GFA SETUP form ; I 
have also reassigned and put with it a Humanities 
monitor W#20090621[Edit Inv] to go out for use with this laptop  
by Tiara Good.  They have given me 2 different rooms for 
her so I will update this request and her SR contact when 
we know if it is HSS117 or HSS118 for sure. Also when we 
know her email account is created
 Add Attachment
Tricia Flaherty Sep 25, 2019 04:44 PM 
Humanities has asked that we do a GFA repalcement of a 
PC laptop that was (retired prof) Curt Yehnerts 
W#20140312[Edit Inv] for a MAc laptop for a NEW NTT that 
requested a Mac and they have no station for her.  I have 
assigned W#20190419[Edit Inv] to go to Tiara Good who just 
went through HR and should have an account/email by 
Friday.  Karen Bednarowski should have W#20140312[Edit Inv] for 
pickup when you finish setting up laptop for NEW NTT
 Add Attachment