Service Request Ticket - # 73829

Service Request Ticket - # 73829

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Service Request Information

CONTACT	Name	Erickson, Kimberly	Date	Sep 26, 2019 09:26 AM
	Department	Humanities Division	Phone
	Location		Email	ericksonk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120305 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox ColorQube 8570/DT Color Printer
	Serial No.	XFN137012	Location	PDR
	Model	8570/DT	Hostname	hum3.wou.edu
	Notes	Color Printer, 40 ppm, 2400 Finepoint Image Quality, 512 MB Memory, Ethernet, USB, 2X525 Letter/Legal Input Tray, Two-Sided Printing, IP: 140.211.76.56	Ink/Toner Refill
	Wired NIC	00:00:AA:D7:76:2E

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 01, 2019 08:41 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Shandelle Plasker	Oct 01, 2019 08:41 AM	Xerox came out and fixed this.	Add Attachment
Megan Thibeault	Sep 30, 2019 10:16 AM	Status changed from (7) Waiting for Contact to (3) Order in Process	Add Attachment
Megan Thibeault	Sep 30, 2019 10:15 AM	Moe is here today, changing out a part.	Add Attachment
Shandelle Plasker	Sep 26, 2019 04:21 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Sep 26, 2019 04:21 PM	Called this in with its warranty. Ticket#22968330	Add Attachment
Stephanie Magee	Sep 26, 2019 02:16 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Stephanie Magee	Sep 26, 2019 02:16 PM	Called back & it is still freezing and requiring a restart	Add Attachment
Shandelle Plasker	Sep 26, 2019 11:22 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Sep 26, 2019 11:22 AM	I have seen this machine freeze due to needing maintenance. Did some maintenance on it. Asked her to update me tommorrow to see if the freezing has stopped.	Add Attachment
Stephanie Magee	Sep 26, 2019 09:26 AM	This color printer requires a hard restart before every print. The printer is not communicating with the computer about the print job. Kimberly has to cancel the print job, shut down the printer, then go back and try to print again & it will print. When she goes to print a second job, she has to restart the printer again. Karen is available till 4:30 if needed 88408	Add Attachment