Service Request Ticket - # 73836

Service Request Information

CONTACT Name Scott, Candice   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2019 01:06 PM
Department The Research Institute Phone 89204
Location Email scottc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190345[Edit Inv] (opens in a new window) Bldg/Room TODD 216
Service Tag 5KFG0Z2 Description Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
Serial No. 5KFG0Z2 Location ERS workstations, Candice Scott*

CPU Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC DC:71:96:2F:59:AE


AUX NIC 98:E7:43:B2:98:48

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Oct 17, 2019 08:03 AM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Katherine Reynoso Oct 17, 2019 08:02 AM 
Task reassigned to Katherine Reynoso.
 Add Attachment
Katherine Reynoso Oct 17, 2019 08:02 AM 
Delivered the items. Everything is set up.
 Add Attachment
Katherine Reynoso Oct 11, 2019 11:51 AM 
She said she is not back until Monday. She didn't 
give a specific time.
 Add Attachment
Katherine Reynoso Oct 10, 2019 03:54 PM 
Task reassigned to UCS Tech.
 Add Attachment
Katherine Reynoso Oct 10, 2019 03:34 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Katherine Reynoso Oct 10, 2019 03:34 PM 
****This is an outgoing email****
Hi Candice,

I need some additional information regarding 
service request #73836

Description: NEW EQUIP SETUP:LAT5290 2-in-1 
laptop, 2 monitors, dock & wireless kybd/mouse set 
to Todd216 (#11386&11506)

I'm Katherine from UCS. It looks like your new 
laptop is ready to be delivered. I just want to 
double check if there is any additional software 
required on the computer. If not, you can send me  
your preferred times to deliver this along with 
the two monitors, it would be appreciated.

Thank You,
Katherine Reynoso
 Add Attachment
Public
Katherine Reynoso Oct 10, 2019 02:52 PM 
Reimage finished and on inventory counter.
 Add Attachment
Katherine Reynoso Oct 10, 2019 11:27 AM 
Called to see if she needed any extra sofware or 
when would be a good time to set this up. Left a 
VM
 Add Attachment
Katherine Reynoso Oct 10, 2019 09:00 AM 
Started reimage
 Add Attachment
Katherine Reynoso Oct 07, 2019 04:56 PM 
Task reassigned to Katherine Reynoso.
 Add Attachment
Tricia Flaherty Sep 27, 2019 09:39 AM 
Task reassigned to New Equip. Setup.
 Add Attachment
Tricia Flaherty Sep 26, 2019 01:06 PM 
This is for Candice Scott in TRI TODD216;
laptop W#20190345[Edit Inv] with Dell active Pen and travel keyboard;
monitor #1 P2418HZ W#20190367[Edit Inv]
monitor #2 U2419HC W#20190375[Edit Inv]
dock W#20190425[Edit Inv]
& Logitech® MK540 Advanced Wireless Keyboard And Mouse Combo, 
Black with W#same as laptops
This is all under the Inventory Counter in ITC008 grouped together with 
NEW EQUIP SETUP form and INVENTORY LIST OF ALL ITEMS- please 
keep sets together.
**End users may have existing systems, TRI can keep any existing laptops 
or computers but be aware they may ask you to move files or re-image 
and keep as extras in TRI.**
Add Attachment