Service Request Ticket - # 73837

Service Request Information

CONTACT Name Brownell, Cori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2019 01:21 PM
Department The Research Institute Phone 88815
Location Email brownec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190346[Edit Inv] (opens in a new window) Bldg/Room TODD 230
Service Tag 2LFG0Z2 Description Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
Serial No. 2LFG0Z2 Location ERS workstations, Cori Brownell

CPU Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC DC:71:96:2F:4B:D0


AUX NIC 98:E7:43:B2:97:2A

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Oct 21, 2019 02:51 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Peter Puettmann Oct 21, 2019 02:51 PM 
done
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Stephanie Magee Oct 21, 2019 08:07 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Oct 21, 2019 08:07 AM 
Cori called, can we schedule this for 10?
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Katherine Reynoso Oct 11, 2019 09:13 AM 
Task reassigned to UCS Tech.
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Katherine Reynoso Oct 11, 2019 09:13 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Oct 11, 2019 09:13 AM 
****This is an outgoing email****
Hi Cori,

I need some additional information regarding 
service request #73837

Description: NEW EQUIP SETUP:LAT5290 2-in-1 
laptop, 2 monitors, dock & wireless kybd/mouse set 
to Todd230(#11386&11506)

I'm Katherine from UCS. We are almost finished 
installing updates and software to your new 
laptop. Is there any additional software you would 
need? If not, would you be able to send me a list 
of preferred times for today and next week to set 
up your laptop and monitors?

Thank You,
Katherine Reynoso
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Public
Katherine Reynoso Oct 11, 2019 09:11 AM 
Finished back on the inventory counter.
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Katherine Reynoso Oct 10, 2019 04:56 PM 
Task reassigned to Katherine Reynoso.
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Tricia Flaherty Sep 27, 2019 09:40 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 26, 2019 01:21 PM 
This is for Cori Brownell in TRI TODD30;
laptop W#20190346] with Dell active Pen and travel keyboard;
monitor #1 P2418HZ W#20190368[Edit Inv]
monitor #2 U2419HC W#20190376[Edit Inv]
dock W#20190426[Edit Inv]
& Logitech® MK540 Advanced Wireless Keyboard And Mouse Combo, 
Black with W#same as laptops
This is all under the Inventory Counter in ITC008 grouped together with 
NEW EQUIP SETUP form and INVENTORY LIST OF ALL ITEMS- please 
keep sets together.
**End users may have existing systems, TRI can keep any existing laptops 
or computers but be aware they may ask you to move files or re-image 
and keep as extras in TRI.**
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