Service Request Ticket

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Service Request Information

CONTACT	Name	Baldwin, Paula	Date	Sep 26, 2019 03:34 PM
	Department	Humanities Division	Phone	88065
	Location		Email	baldwinp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140312 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7K2TJ12	Description	Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
	Serial No.	7K2TJ12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from P0095463;
	Wired NIC	EC:F4:BB:6C:80:B9
	Wireless NIC	80:00:0B:37:B4:7D
	Bluetooth NIC	80:00:0B:37:B4:81

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 03, 2019 02:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 03, 2019 02:32 PM	Task reassigned to Gino Salazar.	Add Attachment
Gino Salazar	Oct 03, 2019 01:55 PM	I have this laptop under my desk now	Add Attachment
Tricia Flaherty	Oct 03, 2019 12:59 PM	Task reassigned to Reggie Johnson.	Add Attachment
Tricia Flaherty	Oct 03, 2019 12:59 PM	Reggie where is this laptop?	Add Attachment
Tricia Flaherty	Oct 02, 2019 01:34 PM	this is a laptop that is being replaced by a NEW station, so it should be marked as exempt and stay with UCS SEE GFA SR#73827 for Tiara Good	Add Attachment
Stephanie Magee	Oct 02, 2019 11:57 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Stephanie Magee	Oct 02, 2019 11:57 AM	Karen spoke with me regarding the confusion. This laptop was supposed to be swapped with a mac, Karen has been talking with Tricia about it.	Add Attachment
Reggie Johnson	Oct 02, 2019 11:49 AM	She wants it to be dropped of at HSS 313 Karen or Kimberly can take it.	Add Attachment
Reggie Johnson	Oct 02, 2019 11:31 AM	**This is an outgoing email** Hi Paula, I need some additional information regarding service request #73844 Description: 9/27 Laptop windows 10 Looks like we are done upgrading your laptop to windows 10 and it is ready for you. You can pick up your laptop anytime her at UCS. Please let me know if you have any questions. Thank you, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Sep 27, 2019 03:02 PM	Laptop is back in the outbox	Add Attachment
Reggie Johnson	Sep 27, 2019 03:01 PM	The image and setup is done.	Add Attachment
Reggie Johnson	Sep 27, 2019 02:16 PM	imaging on my desk	Add Attachment
Stephanie Magee	Sep 27, 2019 11:38 AM	Task reassigned to Reggie Johnson.	Add Attachment
Stephanie Magee	Sep 27, 2019 11:38 AM	Laptop on Inshelf	Add Attachment
Stephanie Magee	Sep 27, 2019 11:37 AM	Needs to be updated	Add Attachment
Stephanie Magee	Sep 27, 2019 11:32 AM	Reggie picked it up	Add Attachment
Stephanie Magee	Sep 26, 2019 03:34 PM	Paula has an old laptop in her office that isnt being used anymore & she needs it picked up	Add Attachment