Service Request Ticket - # 73845

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 26, 2019 03:51 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160090[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 27-inch w/ Retina 5K display #Z0SD
Serial No. D25S40T5GQ18 Location PDR

CPU Intel Core i7(4.0GHz quad)


OS MAC OS X 10.12 (macOS Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;

Wired NIC A8:60:B6:03:82:37


Wireless NIC 28:F0:76:4A:7B:84


Bluetooth NIC 28:F0:76:4A:7B:85

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Sep 27, 2019 04:53 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Sep 27, 2019 04:52 PM 
Fixed by reimaging
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Joe Collinsworth Sep 27, 2019 01:52 PM 
Task reassigned to Joe Collinsworth.
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Joe Collinsworth Sep 27, 2019 01:52 PM 
Status changed from (5) Completed to (1) Pending
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Reggie Johnson Sep 27, 2019 01:25 PM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Sep 27, 2019 01:25 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Sep 27, 2019 01:10 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Sep 27, 2019 01:10 PM 
Actually 20160102[Edit Inv] 
needed to rebind
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Stephanie Magee Sep 27, 2019 01:09 PM 
Task reassigned to Joe Collinsworth.
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Reggie Johnson Sep 27, 2019 12:54 PM 
They were all 
connected to the 
network on on the 
domain
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Reggie Johnson Sep 27, 2019 12:50 PM 
Checked all the 
computers in the lab
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Stephanie Magee Sep 26, 2019 03:51 PM 
A student called about RWEC 109 Mac lab. 
Two computers get the error message: Mac OS 
needs to repair library to run application & 
requires admin credentials.
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