Service Request Ticket - # 73850

Service Request Information

CONTACT Name Meaney, Marina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2019 08:51 AM
Department The Research Institute Phone 89434
Location Email meaneym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190348[Edit Inv] (opens in a new window) Bldg/Room TODD 223
Service Tag HPFG0Z2 Description Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
Serial No. HPFG0Z2 Location ERS workstations, Marina Meaney

CPU Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC DC:71:96:2F:4B:85


AUX NIC 98:E7:43:AF:F5:F9

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Oct 15, 2019 10:07 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Katherine Reynoso Oct 14, 2019 04:33 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Oct 11, 2019 10:57 AM 
Task reassigned to UCS Tech.
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Katherine Reynoso Oct 11, 2019 10:57 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Oct 11, 2019 10:56 AM 
****This is an outgoing email****
Hi Marina,

I need some additional information regarding 
service request #73850

Description: NEW EQUIP SETUP:LAT5290 2-in-1 
laptop, 2 monitors, dock & wireless kybd/mouse set 
to Todd223(#11386&11506)

I'm Katherine from UCS. We are almost finished 
with your new laptop. I just want to double check 
there is no additional software needed. If none is 
needed, if you can send me a list of preferred 
times to deliver your laptop and monitors, for 
today and next week.

Thank You,
Katherine Reynoso
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Public
Katherine Reynoso Oct 11, 2019 10:52 AM 
Finished and set on the inventory counter.
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Katherine Reynoso Oct 11, 2019 09:20 AM 
Started reimage
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Katherine Reynoso Oct 11, 2019 09:13 AM 
Task reassigned to Katherine Reynoso.
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Tricia Flaherty Sep 27, 2019 09:40 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 27, 2019 08:51 AM 
This is for Marina Meaney in TRI TODD223;
laptop W#20190348[Edit Inv] with Dell active Pen and travel keyboard;
monitor #1 P2418HZ W#20190370[Edit Inv]
monitor #2 U2419HC W#20190378[Edit Inv]
dock W#20190428[Edit Inv]
& Logitech® MK540 Advanced Wireless Keyboard And Mouse Combo, 
Black with W#same as laptops
This is all under the Inventory Counter in ITC008 grouped together with 
NEW EQUIP SETUP form and INVENTORY LIST OF ALL ITEMS- please 
keep sets together.
**End users may have existing systems, TRI can keep any existing 
laptops 
or computers but be aware they may ask you to move files or re-image 
and keep as extras in TRI.**
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