Service Request Ticket - # 73851

Service Request Information

CONTACT Name Russell, Ami   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2019 09:01 AM
Department The Research Institute Phone
Location Email russellab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190349[Edit Inv] (opens in a new window) Bldg/Room TODD 233
Service Tag DTFG0Z2 Description Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
Serial No. DTFG0Z2 Location ERS workstations, Ami Russell

CPU Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC DC:71:96:2F:4B:BC


AUX NIC 98:E7:43:AF:F7:04

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Oct 28, 2019 02:21 PM 
Status changed from (2) Scheduled to (5) Completed
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Peter Puettmann Oct 28, 2019 02:21 PM 
done
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Megan Thibeault Oct 28, 2019 07:37 AM 
Task reassigned to Peter Puettmann.
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Katherine Reynoso Oct 22, 2019 11:35 AM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Tricia Flaherty Oct 14, 2019 04:45 PM 
****This is an email****
Hello Tricia,
I hope your day is going well. Since Ami and Ana weren't 
able to get their equipment on 10/10, could they get it on 
Monday, October 28th? This is the next date that they 
will be on campus.
Thanks,


Lacey Davis
Spark ERS Coordination Specialist
The Research Institute
Western Oregon University
345 Monmouth Ave. N.
Monmouth, OR 97361
davisld@wou.edu
(503) 838-9260
Fax: 503.838.8150
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Katherine Reynoso Oct 14, 2019 04:10 PM 
****This is an outgoing email****
Hi Ami,

I need some additional information regarding 
service request #73851

Description: NEW EQUIP SETUP:LAT5290 2-in-1 
laptop, 2 monitors, dock & wireless kybd/mouse set 
to Todd233(#11386&11506)

I'm Katherine from UCS. Your new laptop and 
monitors are ready to be delivered. If you can 
send me a list of preferred times to deliver these 
items it would be appreciated.

Thank You,
Katherine Reynoso
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Public
Katherine Reynoso Oct 11, 2019 11:33 AM 
Task reassigned to UCS Tech.
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Katherine Reynoso Oct 11, 2019 11:33 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Oct 11, 2019 11:33 AM 
Finished with reimage and back on inventory shelf.
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Katherine Reynoso Oct 11, 2019 09:40 AM 
Task reassigned to Katherine Reynoso.
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Tricia Flaherty Oct 07, 2019 04:51 PM 
She will be on campus Thursday 10-10-2019 and would like 
to arrange for laptop pickup/ system setup on that date
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Tricia Flaherty Sep 27, 2019 09:40 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 27, 2019 09:01 AM 
This is for Ami Russell in TRI TODD233;
laptop W#20190349[Edit Inv] with Dell active Pen and travel keyboard;
monitor #1 P2418HZ W#20190371[Edit Inv]
monitor #2 U2419HC W#20190379[Edit Inv]
dock W#20190429[Edit Inv]
& Logitech® MK540 Advanced Wireless Keyboard And Mouse Combo, 
Black with W#same as laptops
This is all under the Inventory Counter in ITC008 grouped together with 
NEW EQUIP SETUP form and INVENTORY LIST OF ALL ITEMS- please 
keep sets together.
**End users may have existing systems, TRI can keep any existing 
laptops 
or computers but be aware they may ask you to move files or re-image 
and keep as extras in TRI.**
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