Service Request Ticket - # 73853

Service Request Information

CONTACT Name Scott, Candice   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2019 09:16 AM
Department The Research Institute Phone 89204
Location Email scottc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190351[Edit Inv] (opens in a new window) Bldg/Room TODD 232
Service Tag 5WWF0Z2 Description Dell Latitude 5290 2-in-1 (i5-8350U quad 1.7GHz)
Serial No. 5WWF0Z2 Location Betsy Paniagua

CPU Intel Core i5-8350U 8thGen(Quad 1.7GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC DC:71:96:2E:96:86


AUX NIC 98:E7:43:B2:98:1A

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Feb 06, 2020 09:04 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Feb 06, 2020 09:04 AM 
Status changed from (5) Completed to (1) Pending
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Megan Thibeault Feb 06, 2020 09:04 AM 
Nancy has the stations
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Megan Thibeault Feb 06, 2020 09:04 AM 
Task reassigned to Megan Thibeault.
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Megan Thibeault Feb 06, 2020 09:04 AM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jan 30, 2020 02:53 PM 
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Jan 30, 2020 02:53 PM 
Nancy and I chatted we could move them over to TRI.

She will be around tomorrow at 3:15pm

Todd closet 242?
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Gino Salazar Nov 12, 2019 02:45 PM 
Status changed from (6) Ready to Deliver to (4) On Hold
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Reggie Johnson Nov 08, 2019 10:11 AM 
The positions aren't filled yet so they don't want 
the equipment to be set up until then.
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Katherine Reynoso Nov 07, 2019 11:08 AM 
I called to see when she would want them and left 
a VM
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Megan Thibeault Oct 28, 2019 11:07 AM 
See SR 74332
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Katherine Reynoso Oct 18, 2019 09:39 AM 
Task reassigned to UCS Tech.
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Katherine Reynoso Oct 18, 2019 09:39 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Oct 18, 2019 09:39 AM 
20190352[Edit Inv] finished by someone else.
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Katherine Reynoso Oct 17, 2019 08:06 AM 
I reimaged 20190351[Edit Inv]
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Katherine Reynoso Oct 11, 2019 11:35 AM 
Task reassigned to Katherine Reynoso.
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Tricia Flaherty Sep 27, 2019 09:40 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Sep 27, 2019 09:19 AM 
I have told them they will need to contact us to get these two 
workstations setup once employees are hired and arrive as 
they need to have accounts added as admin and make sure to 
have them log in to domain on wired connection first time.  
Please reiterate that to Candice Scott when delivering these 
sets to her.
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Tricia Flaherty Sep 27, 2019 09:16 AM 
WORKSTATION #1 for TBD NEW TRI EMPLOYEE
laptop W#20190351[Edit Inv] with Dell active Pen and travel keyboard;
monitor #1 P2418HZ W#20190373[Edit Inv]
monitor #2 U2419HC W#20190381[Edit Inv]
dock W#20190431[Edit Inv]
& Logitech® MK540 Advanced Wireless Keyboard And Mouse Combo, 
Black with W#same as laptops

WORKSTATION #2 for TBD NEW TRI EMPLOYEE
laptop W#20190352[Edit Inv] with Dell active Pen and travel keyboard;
monitor #1 P2418HZ W#20190374[Edit Inv]
monitor #2 U2419HC W#20190382[Edit Inv]
dock W#20190432[Edit Inv]
& Logitech® MK540 Advanced Wireless Keyboard And Mouse Combo, 
Black with W#same as laptops
This is all under the Inventory Counter in ITC008 grouped together with 
NEW EQUIP SETUP form and INVENTORY LIST OF ALL ITEMS- please 
keep sets together.
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