Service Request Ticket - # 73863

Service Request Information

CONTACT Name Thomas, Darryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 27, 2019 12:00 PM
Department Creative Arts/Theater-Dance Phone 88375
Location Email thomasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131104[Edit Inv] (opens in a new window) Bldg/Room MH 101
Service Tag Description Apple MacBook Pro 13-inch #MD101LL/A
Serial No. C1MMQ7SHDTY3 Location Darryl's Office or OPE212

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0094370, QLab 4 Video Standard license from FIGURE 53 VISA2016006041 JAN2017

Wired NIC 0C:4D:E9:9F:85:4E


Wireless NIC 3C:15:C2:ED:35:66


Bluetooth NIC 3C:15:C2:ED:35:67

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Sep 27, 2019 04:23 PM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Sep 27, 2019 04:23 PM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Sep 27, 2019 04:23 PM 
We uninstalled Bootcamp
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Stephanie Magee Sep 27, 2019 04:07 PM 
Picked up his laptop 9/27
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Katherine Reynoso Sep 27, 2019 03:49 PM 
Updated RAM from 4GB to 8GB. Reinstalled sophos
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Natalie Plasker Sep 27, 2019 12:01 PM 
Laptop is in the in box
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Natalie Plasker Sep 27, 2019 12:00 PM 
Brought la[top in because it is running very slow. went to give me an example and it got stuck loading to login in.
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