Service Request Ticket

Service Request Information

CONTACT	Name	Leban, Marzio	Date	Sep 27, 2019 02:57 PM
	Department	Natural Science/ Chemistry	Phone	89539
	Location		Email	lebanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160945 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1553LH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	1553LH2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552(order10108);
	Wired NIC	50:9A:4C:45:DE:74

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Oct 04, 2019 04:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Oct 04, 2019 04:28 PM	everything is good	Add Attachment
Reggie Johnson	Oct 04, 2019 09:18 AM	going to check if there are any driver updates, and speakers	Add Attachment
Reggie Johnson	Oct 04, 2019 09:15 AM	Machine is working, now I'm guessing a reboot was needed.	Add Attachment
Bradley Karkanen	Sep 30, 2019 03:30 PM	Task reassigned to Reggie Johnson.	Add Attachment
Bradley Karkanen	Sep 30, 2019 08:45 AM	Room is only free for an hour at 1	Add Attachment
Bradley Karkanen	Sep 30, 2019 08:45 AM	SCCM has no inventory data on this machine so I can't see anything on it.	Add Attachment
Megan Thibeault	Sep 30, 2019 08:39 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Sep 30, 2019 08:39 AM	We need to look into what is going on with this station. It needed rebooted this morning again.	Add Attachment
Stephanie Magee	Sep 27, 2019 02:57 PM	Marzio called in about the workstation in NS 101. He needs it on Monday 9/30 for Moodle but it wont display anything. He sees a black screen and the pointer. The document camera works + projector He was not in the room when he called, I do not have the WOU #. I will look for it :)	Add Attachment