Service Request Ticket - # 73868

Service Request Information

CONTACT Name Venegas Trujillo, Anel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 30, 2019 08:05 AM
Department Financial Aid Phone 88436
Location Email venegasa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141182[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7DXMV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC Pro subscription from XXXX2015004716 serialized desktop MAY2016 RENEWED MAY2017

Wired NIC 98:90:96:D9:B9:67

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Sep 30, 2019 09:43 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Sep 30, 2019 09:43 AM 
done
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Megan Thibeault Sep 30, 2019 09:36 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Sep 30, 2019 09:36 AM 
Done? Should this be completed?
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Peter Puettmann Sep 30, 2019 09:30 AM 
Task reassigned to UCS Tech.
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Peter Puettmann Sep 30, 2019 09:30 AM 
done
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Megan Thibeault Sep 30, 2019 08:17 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Sep 30, 2019 08:05 AM 
****This is an email****
Good morning UCS Team!

Hope the first day of the term is treating you 
well. I was hoping maybe a team member could 
swing by my office space to help me find and 
link the right printer to my computer. I tried 
to do it myself, but I get "FAILED" notices 
after I try setting up the printer as an option 
for my computer. If someone can swing by and 
help me out that would be great! I am located 
in Admin Room #310 in the Financial Aid Office.

Device Number: 20141182[Edit Inv]

Have a great day,

Anel Venegas Trujillo
Scholarship/Financial Aid Counselor (Bilingual) 
| Financial Aid Office
Western Oregon University
345 Monmouth Avenue N | Monmouth, OR 97361 
Lieuallen Admin. Bldg. | 
venegastrujilloa@wou.edu
P: (503)838-8436 | F: (503)838-8144 |  
www.wou.edu/finaid
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