Service Request Ticket - # 73870

Service Request Information

CONTACT Name McCannell, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 30, 2019 08:12 AM
Department Creative Arts/Art Phone 88442
Location Email mccannr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150408[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MRD0LADV30 Location PDR 2023 Giveaway

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715; Adobe CC2015 "Named user" since JAN2015(install Adobe CC Desktop and any Apps she wants downloaded-not serialized)

Wired NIC 38:C9:86:3F:FA:C9


Wireless NIC A4:D1:8C:60:11:5C


Bluetooth NIC A4:D1:8C:60:11:5D

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Oct 02, 2019 04:52 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Oct 02, 2019 04:52 PM 
Looks like this is resolved.
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Reggie Johnson Oct 02, 2019 03:50 PM 
She signed into her adobe account
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Alix Karkanen Sep 30, 2019 03:50 PM 
****This is an email****
Hi Stephanie, 
Here's my code: 20150408[Edit Inv]

Sorry I missed your email. Maybe we can shoot for 
a Wednesday time....

Becca
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Peter Puettmann Sep 30, 2019 09:56 AM 
Task reassigned to Reggie Johnson.
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Peter Puettmann Sep 30, 2019 09:48 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Sep 30, 2019 08:12 AM 
****This is an email****
Hi UCS, For some reason, every time I click on 
a pdf file now, as soon as the file opens, an 
annoying Adobe window pops up on top of it, 
demanding that I log in to view the pdf. If I 
choose cancel, the pop up window disappears but 
the pdf document does, too!
How do I override this so I can view documents 
again without having to log in with them? 

Thanks, Becca McCannell

Prof. of Art, Art Dept. Head
503-838-8442 office, CH 312
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