Service Request Ticket

Service Request Information

CONTACT	Name	Costagliola, Claudia	Date	Sep 30, 2019 08:54 AM
	Department	Humanities Division	Phone	88523
	Location		Email	costagliolac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150668 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	9RN2JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN2JB2	Location	PDR room
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:13:CC:C2

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 30, 2019 09:44 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Sep 30, 2019 09:44 AM	breaker was blown	Add Attachment
Megan Thibeault	Sep 30, 2019 09:05 AM	In loaners n checkouts	Add Attachment
Megan Thibeault	Sep 30, 2019 09:05 AM	Loaner W20140869	Add Attachment
Megan Thibeault	Sep 30, 2019 08:55 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Sep 30, 2019 08:55 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Sep 30, 2019 08:55 AM	User will be leaving at 9:30	Add Attachment
Megan Thibeault	Sep 30, 2019 08:54 AM	The user called and said that her computer wasn't working.	Add Attachment