Service Request Ticket - # 73881

Service Request Information

CONTACT Name Griffin, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 30, 2019 09:27 AM
Department College of Liberal Arts and Sciences Phone 89371
Location Email griffins@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20170478[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3260/DNI Monochrome Laser Printer
Serial No. K8A249206 Location PDR

Model 3260/DNI Hostname
Notes up to 29 ppm Maximum print resolution: 600 x 600 dpi (up to 4800 x 600 enhanced image quality) Black Print Quality, 50sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, Wireless capable, 1 year warranty, PCL 5e emulation, PCL 6 emulation, PostScript 3 support and Mobile printing: Apple AirPrint, Xerox PrintBack; IP ADDRESS: Ink/Toner Refill Standard Capacity Print Cartridge: 1,500 pages** 106R02775 High Capacity Print Cartridge: 3,000 pages** 106R02777 Drum Cartridge: 10,000 pages*** 101R00474

Wired NIC 9C:93:4E:3B:9F:65

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 03, 2019 08:21 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker Oct 03, 2019 08:21 AM 
Cleared her print queue and rebooted printer. 
Fixed issue.
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Shandelle Plasker Oct 02, 2019 08:47 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker Oct 01, 2019 08:55 AM 
Left VM
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Stephanie Magee Sep 30, 2019 09:27 AM 
****This is an email****
When I hit print, I do not get any notice, it 
just starts a log... of what is not printing 
due to error.  ????
 I don't know what the error message is...   
besides it ..I am attaching a image of the 
que... if that might help. Thanks, Susan
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Image_of_que_for_printer_Mond_Sept_30,_2019__for_Griffin,_Susan_.png
Stephanie Magee Sep 30, 2019 09:27 AM 
****This is an email****
Good morning, 

Do you have suggestions on how to fix an error 
message on printer?   I need help, it just will 
not print. I have tried what I know to do and 
reset and etc...  

Any suggestions?   I am in the Advising Center  
RM 134.  Thanks for any suggestions.   Susan 

--
Susan Griffin,  Academic Coordinator and 
Interdisciplinary Studies Advisor 
Student Success and Advising
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