Service Request Ticket - # 73892

Service Request Information

CONTACT Name Timken, Gay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 30, 2019 10:49 AM
Department Health & Exercise Science Phone 88217
Location Email timkeng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150417[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. SC1MRD0L8DV30 Location Going to PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;

Wired NIC 38:C9:86:42:68:C7


Wireless NIC A4:F1:E8:D5:E1:E2


Bluetooth NIC A4:F1:E8:D5:E1:E3

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Oct 22, 2019 12:06 PM 
Status changed from (1) Pending to (5) Completed
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Joe Collinsworth Oct 22, 2019 12:06 PM 
Haven't heard back from this user in quite some 
time. Closing this task until further notice
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Joe Collinsworth Oct 10, 2019 10:20 PM 
****This is an email****
HI Joe

I'm not in the office until Monday between 11 and 2, and 
then at 4. And I may have another meeting during that time. 
What works for you? I have a bluetooth mouse at home and 
one at work, and I think I just need to pack the one from 
home each day because switching mice just doesn't seem 
to work.
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Joe Collinsworth Oct 10, 2019 10:22 AM 
****This is an outgoing email****
Hi Gay,

I need some additional information regarding service request 
#73892

Description: Bluetooth mouse

I left a message with you about setting up a time to take a 
look at your computer mouse, please let me know what time 
you're in the office so I can come by.
Thank you
Joe
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Public
Joe Collinsworth Oct 02, 2019 01:27 PM 
monday 11-2
t/th 10-11
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Natalie Plasker Oct 02, 2019 12:51 PM 
Task reassigned to Joe Collinsworth.
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Natalie Plasker Sep 30, 2019 10:49 AM 
They are having trouble getting their Bluetooth mouse to connect, and would like someone to come take a look.
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