Service Request Ticket

Service Request Information

CONTACT	Name	Hinzman, Melissa	Date	Sep 30, 2019 11:44 AM
	Department	Student Success & Advising Office	Phone	89354
	Location		Email	hinzmanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171077 (opens in a new window)	Bldg/Room	SSC
	Service Tag	CSHDRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSHDRP2	Location	Front Desk
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AA:92

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Sep 30, 2019 02:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Sep 30, 2019 02:46 PM	done	Add Attachment
Megan Thibeault	Sep 30, 2019 01:47 PM	Task reassigned to Peter Puettmann.	Add Attachment
Stephanie Magee	Sep 30, 2019 12:05 PM	We are located in the Advising Center (Student Success and Advising)	Add Attachment
Stephanie Magee	Sep 30, 2019 11:44 AM	**This is an email** Good Morning, We are having issues with our front desk computer. I turned it on this morning and it was fine. I received a notification at 8:17 that it needed to restart and be updated, so I initiated that. It has been updating since that time. It appeared to be finished and then switched monitors and began again. This has happened a few times. Not having our front desk computer is a major issue for our office as we require it for student support. Is there anyway someone can come take a look at it to see what might be going on? Or do we just wait it out and hope it finally finishes... Thanks in advance, Melissa -- Melissa Hinzman, MSc. Office Coordinator/Advisor Student Success and Advising 503.838.9354 hinzmanm@wou.edu	Add Attachment