Service Request Ticket

Service Request Information

CONTACT	Name	Boomer, Sarah	Date	Sep 30, 2019 12:24 PM
	Department	Natural Science Division	Phone	88209
	Location		Email	boomers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130542 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9WJ9FZ1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	9WJ9FZ1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 from P0092986; TurningPoint2008 from P0063280, Adobe CS6 Design Std from P0093760 and Adobe Premiere Elements v.12 from P0093760; EndNoteX8 MAC/WIN from P0104335 JUNE2017 (email sent to Sarah Boomer); Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66546;
	Wired NIC	F8:B1:56:C5:A5:66

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Oct 02, 2019 11:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Sep 30, 2019 03:17 PM	Monitor swapped this task is done.	Add Attachment
Reggie Johnson	Sep 30, 2019 02:45 PM	Swapping monitor 20130512 with loaner monitor 20130037.	Add Attachment
Reggie Johnson	Sep 30, 2019 02:45 PM	Working on it	Add Attachment
Megan Thibeault	Sep 30, 2019 02:32 PM	Task reassigned to Reggie Johnson.	Add Attachment
Stephanie Magee	Sep 30, 2019 12:24 PM	Hi - I just had my COE 163 computer moved back to NS221 but the CPU is not turning on or interfacing with the screens. The power strip is on, the screen lights come on - but the CPU is not coming up. At times, one of the screens flickers as though it is stuck. The computer was doing this some times this summer but usually I could get it to work. It is not coming up now. I am leaving the office unlocked (door is closed) the rest of the day. Sarah	Add Attachment