Service Request Ticket

Service Request Information

CONTACT	Name	Thomas, Darryl	Date	Sep 30, 2019 04:02 PM
	Department	Creative Arts/Theater-Dance	Phone	88375
	Location		Email	thomasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131104 (opens in a new window)	Bldg/Room	MH 101
	Service Tag		Description	Apple MacBook Pro 13-inch #MD101LL/A
	Serial No.	C1MMQ7SHDTY3	Location	Darryl's Office or OPE212
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0094370, QLab 4 Video Standard license from FIGURE 53 VISA2016006041 JAN2017
	Wired NIC	0C:4D:E9:9F:85:4E
	Wireless NIC	3C:15:C2:ED:35:66
	Bluetooth NIC	3C:15:C2:ED:35:67

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 07, 2019 10:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 07, 2019 10:30 AM	Geno ran the laptop over to him on Friday.	Add Attachment
Natalie Plasker	Oct 04, 2019 11:28 AM	Called and would liek his Laptop delivered to Maple Hall	Add Attachment
John Rushing	Oct 04, 2019 09:40 AM	Geno restored the time machine backup. I started running some OS updates.	Add Attachment
Gino Salazar	Oct 01, 2019 03:09 PM	Task reassigned to John Rushing.	Add Attachment
Gino Salazar	Oct 01, 2019 03:09 PM	Creating time machine backup	Add Attachment
John Rushing	Oct 01, 2019 02:00 PM	Task reassigned to Gino Salazar.	Add Attachment
Megan Thibeault	Oct 01, 2019 07:41 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Oct 01, 2019 07:41 AM	Contact changed from Daryl Thomas to Darryl Thomas.	Add Attachment