Service Request Ticket

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Service Request Information

CONTACT	Name	Rosales, Kendall	Date	Oct 01, 2019 08:03 AM
	Department	Mathematics	Phone	89708
	Location		Email	rosalesk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180598 (opens in a new window)	Bldg/Room	MA 301
	Service Tag	87XC8S2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	87XC8S2	Location	Kendall Rosales, Mathematics NTT Instructor
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; TRANSFER from W#20110896 SR71239 FEB2019: MAthType v6.9 from VISA2013003743; Geometer's Sketchpad v5 from VISA2018008881 APR2019 SR#71711 *can also be used on home station or laptop; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;
	Wired NIC	C8:F7:50:0D:5C:91
	Wireless NIC	20:79:18:32:EA:47
	Bluetooth NIC	20:79:18:32:EA:4B

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 07, 2019 04:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 07, 2019 04:38 PM	Software Center errored with code 0x5, I installed locally from the SCCM cache as admin and it worked.	Add Attachment
Peter Puettmann	Oct 07, 2019 03:42 PM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Oct 07, 2019 01:57 PM	Task reassigned to Peter Puettmann.	Add Attachment
John Rushing	Oct 07, 2019 01:57 PM	Try uninstalling and reinstalling it. The serialize function is built-in.	Add Attachment
Bradley Karkanen	Oct 07, 2019 09:04 AM	Task reassigned to John Rushing.	Add Attachment
Bradley Karkanen	Oct 07, 2019 09:04 AM	**This is an email** Hi, I will be in my office today from 2:30-3pm. -Kendall	Add Attachment
Bradley Karkanen	Oct 01, 2019 12:51 PM	**This is an outgoing email** Hi Kendall, I need some additional information regarding service request #73914 Description: Adobe license When are you available to come out and look at your Adobe?	Add Attachment Public
Bradley Karkanen	Oct 01, 2019 12:48 PM	I don't see anything wrong with how Adobe is installed. It was installed 3/3/19 so after our last licensing issue.	Add Attachment
Bradley Karkanen	Oct 01, 2019 12:35 PM	20180592 is the dock	Add Attachment
Alix Karkanen	Oct 01, 2019 10:04 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Alix Karkanen	Oct 01, 2019 10:04 AM	Task reassigned to UCS Tech.	Add Attachment
Alix Karkanen	Oct 01, 2019 10:04 AM	**This is an email** Thank you! The WOU# is 20180592	Add Attachment
Alix Karkanen	Oct 01, 2019 08:13 AM	Waiting for W#	Add Attachment
Tricia Flaherty	Oct 01, 2019 08:06 AM	Task reassigned to Service Request Desk.	Add Attachment
Tricia Flaherty	Oct 01, 2019 08:06 AM	This is for a Tech to check out she is not a NAmed user or shared DEvice user of full Adobe CC Suite but Adobe Acrobat DC should be licensed on her workstation. We need to double check with her the WOU # of her station. Inventory lists her as having PC laptop W#20180598. if she was away from campus with it all summer it may not be getting updates properly. once we have WOU# Bradley can check status of Acrobat in SCCM	Add Attachment
Alix Karkanen	Oct 01, 2019 08:03 AM	**This is an email** Hi, I received a notification that my Adobe license will expire in November. What needs to happen to make sure I can continue editing PDFs? I have attached a screenshot of the notification as well. Thank You, Kendall	Add Attachment Adobe.PNG