Service Request Ticket - # 73916

Service Request Information

CONTACT Name Huang, Chien Fei   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2019 08:41 AM
Department The Research Institute Phone 89452
Location Email huangca@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190394[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag 84K32X2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 84K32X2 Location Unassigned

CPU Intel Core i7-9859H(6 core, 12MB, 2.6GHz, 35W vPro)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wired NIC C8:F7:50:86:6C:18


Wireless NIC DC:FB:48:CC:A0:60


Bluetooth NIC DC:FB:48:CC:A0:64

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact kreynoso15@wou.edu 88925

Tracking

Entered by Date Memo
Katherine Reynoso
Email

Public
Entered by Date Memo
Katherine Reynoso Oct 29, 2019 09:12 AM 
Status changed from (1) Pending to (5) Completed
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Katherine Reynoso Oct 29, 2019 09:12 AM 
Status changed from (4) On Hold to (1) Pending
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Katherine Reynoso Oct 29, 2019 09:12 AM 
Keyboard got fixed!
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Katherine Reynoso Oct 22, 2019 03:12 PM 
Status changed from (6) Ready to Deliver to (4) On Hold
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Katherine Reynoso Oct 21, 2019 03:55 PM 
I will need to ask Bradley, if this is unavailable 
for her computer.
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Katherine Reynoso Oct 18, 2019 09:35 AM 
Task reassigned to Katherine Reynoso.
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Katherine Reynoso Oct 17, 2019 04:27 PM 
Set up but I need Chinese Traditonal keyboard.
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Katherine Reynoso Oct 17, 2019 09:51 AM 
Task reassigned to UCS Tech.
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Katherine Reynoso Oct 17, 2019 09:51 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Katherine Reynoso Oct 17, 2019 09:50 AM 
****This is an outgoing email****
Hi Chien Fei,

I need some additional information regarding 
service request #73916

Description: NEW EQUIP SETUP: Deliver Dell 
Latitude 5401 laptop +2 monitors, dock & wireless 
kybrd/mouse to Todd209 #11507

I'm Katherine from UCS. We are finished installing 
basic software on your new laptop, and it is ready 
for delivery. If you can contact me with a list of 
times that you would be available to deliver this, 
it would be appreciated. You can email me or call 
our front office at 503-838-8925.

Thank You,
Katherine
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Public
Katherine Reynoso Oct 15, 2019 11:23 AM 
Task reassigned to Katherine Reynoso.
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Tricia Flaherty Oct 01, 2019 08:43 AM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Oct 01, 2019 08:41 AM 
laptop W#20190394[Edit Inv], dock W#20190395[Edit Inv], P2418HZ 
monitor W#20190393[Edit Inv], U2419HC monitor W#209190501 
and Logitech Wireless Keyboard/Mouse set are all on the 
Inventory counter in ITC008 with Invoice and NEW Equip 
Setup form
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