Service Request Ticket - # 73918

Service Request Information

CONTACT Name Surton, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2019 08:54 AM
Department Computer Science Division Phone 89443
Location Email surtonr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190415[Edit Inv] (opens in a new window) Bldg/Room SSC 237
Service Tag 7LDV4Z2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. 7LDV4Z2 Location CS NTT Visiting Professor

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325

Wired NIC E4:54:E8:61:8C:A4

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Oct 08, 2019 02:45 PM 
Status changed from (1) Pending to (5) Completed
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Alix Karkanen Oct 08, 2019 10:20 AM 
Robert would like someone to come by before noon to 
do the set up
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Joe Collinsworth Oct 08, 2019 07:51 AM 
****This is an outgoing email****
Hi Robert,

Regarding service request #73918

Description: NEW EQUIP SETUP: OptiPlex 7060 SFF desktop 
W#20190415[Edit Inv] & 2 monitors to Old ED237 for NEW NTT #11562&11530

Your computer is setup and ready to be delivered, please let me know 
when I can come set it up for you.
Thank you
Joe
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Public
Tricia Flaherty Oct 07, 2019 03:58 PM 
Tracy Boyson is wanting a status update on this task, can 
you let her know when you have it scheduled to be setup?
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Katherine Reynoso Oct 04, 2019 12:03 PM 
Finished with basic software, back on inventory 
counter.
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Joe Collinsworth Oct 03, 2019 05:07 PM 
started image
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Megan Thibeault Oct 03, 2019 08:29 AM 
Task reassigned to Joe Collinsworth.
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Tricia Flaherty Oct 01, 2019 08:57 AM 
notes say he has UCS MAC loaner W#20141294[Edit Inv]
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Tricia Flaherty Oct 01, 2019 08:54 AM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Oct 01, 2019 08:54 AM 
W#20190415[Edit Inv] PC desktop
W#20190416[Edit Inv] P2418HZ monitor
& W#20190417[Edit Inv] P2415Q monitor are on the Inventory 
Counter in ITC008 with New Equip Setup form and 
Invoice
This is for a NEW visiting NTT, Rober Surton in Old 
ED237; secondary contact is Tracy Boyson
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