Service Request Ticket

Service Request Information

CONTACT	Name	Cowart, Tim	Date	Oct 01, 2019 09:26 AM
	Department	Creative Arts/Theater-Dance	Phone	88243
	Location		Email	cowartt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20160436 (opens in a new window)	Bldg/Room	OPE 211
	Service Tag		Description	HP Officejet Pro 8210 color Inkjet printer #D9L64A#B1H
	Serial No.	CN683CT1VF	Location	Sharon Oberst, Theatre/Dance Professor
	Model	D9L64A#B1H	Hostname
	Notes	HP Instant Ink Program Ready, Max Res:2400x1200dpi, Print Speed: 22ppm Black/18ppm Color, Max Print Size:8.5x14in, Borderless Printing at upto8.5x11in, Automatic Duplexing, 2in Mono Graphic Display, 250-Sheet Input Tray, Monthly Duty Cycle: 30,000 Pages, USB 2.0, Ethernet, & Wi-Fi Connectivity LOCAL USB PRINTER USE ONLY ON CAMPUS	Ink/Toner Refill	952 Black OfficeJet Ink Cartridge (~1,000 pages) 952 Cyan OfficeJet Ink Cartridge (~700 pages) 952 Magenta OfficeJet Ink Cartridge (~700 pages) 952 Yellow OfficeJet Ink Cartridge (~700 pages) 952XL Black OfficeJet Ink Cartridge (~2,000 pages) 952XL Cyan OfficeJet Ink Cartridge (~1,600 pages) 952XL Magenta OfficeJet Ink Cartridge (~1,600 pages) 952XL Yellow OfficeJet Ink Cartridge (~1,600 pages) 956XL Black OfficeJet Ink Cartridge (~3,000 pages)
	Wired NIC	EC:8E:B5:CE:D0:F1
	Wireless NIC	EC:8E:B5:CE:51:AF

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Oct 09, 2019 03:05 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Oct 09, 2019 03:05 PM	He was using his personal machine. Let him know that he can not connect to network printers with a personal machine.	Add Attachment
Shandelle Plasker	Oct 09, 2019 12:01 PM	**This is an email** Hi Tim, Yes, I can be there at 2. Thank you,Shandelle	Add Attachment
Shandelle Plasker	Oct 09, 2019 08:24 AM	**This is an email** Hi Tim, Sorry, I left early yesterday for an appointment. Do you have time today? Shandelle	Add Attachment
Shandelle Plasker	Oct 09, 2019 08:24 AM	**This is an email** Hi Shandelle, Sorry I missed your email. I am still having difficulty with my printer and would love to have someone look at it. I will be here today until 6pm. Tim	Add Attachment
Shandelle Plasker	Oct 02, 2019 08:18 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Oct 02, 2019 08:18 AM	**This is an email** Hello Tim, I received a service request about your printing issue in OPE201. Do you have available today for me to come down and look at this? Shandelle	Add Attachment
Alix Karkanen	Oct 01, 2019 09:26 AM	TIm is trying to print in OPE201 (20160436) but his printer has an error that reads 'error - download unsuccessful, printer update unsuccessful.'	Add Attachment