Service Request Ticket - # 73923

Service Request Information

CONTACT Name Schepige, Adele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2019 09:33 AM
Department College of Education Phone 88485
Location Email schepia@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160134[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 20DWPD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 20DWPD2 Location Going to PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1B:DF:AA

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Oct 01, 2019 09:42 AM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Oct 01, 2019 09:42 AM 
****This is an email****
Hi Adele,
We went to a new print server over the summer 
called threesisters. When we did this anyone 
with copier codes had their codes deleted out 
of there machine.
I have attached a tutorial on how to re-add the 
copier code to your machine.
Please let me know if you have any issues.
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Alix Karkanen Oct 01, 2019 09:33 AM 
Adele says there is no pop up on her screen or the 
printer
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Alix Karkanen Oct 01, 2019 09:33 AM 
****This is an email****
Good Morning.
I cannot get anything to print from my office 
computer to the downstairs Three Sisters copier.
How can I get that fixed? On my own or through 
UCS?

Thanks.

Adele
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