Service Request Ticket

Service Request Information

CONTACT	Name	Schoenfeld, William	Date	Oct 01, 2019 01:01 PM
	Department	Natural Science/ Earth and Physical Science	Phone	88165
	Location		Email	schoenfeldw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181058 (opens in a new window)	Bldg/Room	NS 217A
	Service Tag	885RDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	885RDW2	Location	William Schoenfled, Assoc. Professor Earth/PhysSci
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F1:09

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Oct 22, 2019 01:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Oct 22, 2019 01:08 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Gino Salazar	Oct 22, 2019 01:08 PM	I went over there and I didnt have issues so im calling it	Add Attachment
Gino Salazar	Oct 18, 2019 10:38 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Gino Salazar	Oct 17, 2019 02:12 PM	Sent him another email	Add Attachment
Joe Collinsworth	Oct 15, 2019 08:02 AM	Task reassigned to Gino Salazar.	Add Attachment
Joe Collinsworth	Oct 15, 2019 08:02 AM	Have you heard anything from him?	Add Attachment
Megan Thibeault	Oct 10, 2019 07:49 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Gino Salazar	Oct 08, 2019 11:30 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Oct 08, 2019 11:29 AM	Just waiting on his response and i will update the task once I hear back from him	Add Attachment
Gino Salazar	Oct 08, 2019 11:07 AM	sent email	Add Attachment
Gino Salazar	Oct 01, 2019 03:01 PM	I was not able to make it to his office before 3	Add Attachment
Gino Salazar	Oct 01, 2019 03:01 PM	I will go check with him tomorrow morning	Add Attachment
Megan Thibeault	Oct 01, 2019 01:39 PM	Task reassigned to Gino Salazar.	Add Attachment
Savannah Sharp Voss	Oct 01, 2019 01:01 PM	When trying to open a file with adobe acrobat they receive a pop-up that says either License Expired or Not Activated.	Add Attachment