Service Request Ticket

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Service Request Information

CONTACT	Name	Baltzley, Michael	Date	Oct 01, 2019 01:37 PM
	Department	Natural Science Division	Phone	88832
	Location		Email	baltzlem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20091434 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9J2G0M1	Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	9J2G0M1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro	Software	WIN 7 Pro, Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as 2007 from P0075408
	Wired NIC	00:26:B9:D7:F2:9E
	Wireless NIC	00:23:14:8E:BA:64
	Bluetooth NIC	F0:7B:CB:A8:46:9F

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Tracking

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Savannah Sharp Voss	Oct 24, 2019 02:39 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Savannah Sharp Voss	Oct 24, 2019 02:39 PM	returned loaner and took replacement	Add Attachment
Tricia Flaherty	Oct 23, 2019 02:38 PM	Task reassigned to Service Request Desk.	Add Attachment
Tricia Flaherty	Oct 23, 2019 02:38 PM	There is a labeled adapter for Michael Blatzley to have for use with W#20150268 at the front desk. When he comes in check back in the Tech loaner W#20091434 and he can keep the one that is labeled as his replacement.	Add Attachment
Tricia Flaherty	Oct 23, 2019 02:36 PM	**This is an email** Annika, I found the Service Request for the checkout of a power adapter by Michael Blatzley(SR#73948) It only says "Borrowed Dell charger, will return on 10/18" and no indication of a broken or lost power adapter, so the Desk made contacting assuming he had forgotten to return. I have that ticket under me right now. If he has lost his power adapter or it is no longer functioning, I have a spare 90W AC adapter that I can re- assign to him for the use with W#20150268 with no additional cost. I don't always have them available but for this one I just happened to have one available. No need to purchase this time around. We won't always have them so a purchase of a replacement would normally be the right way to proceed. I will have this replacement adapter labeled for use by Michael Blatzley and available at the UCS front desk for him when he checks back in the other adapter that is checked out to him by the UCS helpdesk. Sorry for the delay in getting back to you. Tricia	Add Attachment
Shandelle Plasker	Oct 23, 2019 01:54 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Stephanie Magee	Oct 23, 2019 09:33 AM	Emailed asking when he'll be dropping it off	Add Attachment
Savannah Sharp Voss	Oct 01, 2019 01:37 PM	Borrowed Dell charger, will return on 10/18	Add Attachment