Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 01, 2019 03:59 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140646 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	C02PQ16EF8J7	Location	PDR room
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from xxxx2014004298; Adobe CC2015* subscription SERIALIZED DESKTOP from Order#9442 SEPT2016 SR61402
	Wired NIC	98:5A:EB:CD:5F:43
	Wireless NIC	AC:29:3A:94:29:2D
	Bluetooth NIC	AC:29:3A:94:29:2E

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Oct 08, 2019 08:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Oct 08, 2019 07:52 AM	checking today	Add Attachment
Tom Groves	Oct 01, 2019 04:56 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Tom Groves	Oct 01, 2019 04:56 PM	Paul will aim to complete repair 10/2.	Add Attachment
Tom Groves	Oct 01, 2019 04:55 PM	recreated as Telecom ticket 73954	Add Attachment
Joe Collinsworth	Oct 01, 2019 04:53 PM	Task reassigned to Tom Groves.	Add Attachment
Joe Collinsworth	Oct 01, 2019 04:53 PM	This port is dead. Didn't have a number on it, will need to be activated	Add Attachment
Savannah Sharp Voss	Oct 01, 2019 03:59 PM	Contact Info: Cora Mcclain 971-240-0962	Add Attachment Public
Savannah Sharp Voss	Oct 01, 2019 03:59 PM	Computer in Terry House is showing "Network Unavailable". Students will be there until 8pm but need fixed ASAP. Contact: Cora Mcclain at 971-240-0962	Add Attachment