Service Request Ticket

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Service Request Information

CONTACT	Name	Pedersen, Peggy	Date	Oct 01, 2019 04:42 PM
	Department	Health & Exercise Science	Phone	88269
	Location		Email	pedersep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160123 (opens in a new window)	Bldg/Room	RWEC 238
	Service Tag	20F3QD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	20F3QD2	Location	Gay Timken, MIA 7/26
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511
	Wired NIC	18:66:DA:1B:D3:E5

TECHS	Submitted by	Savannah Sharp Voss	Contact	svoss17@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Tracking

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Dec 18, 2019 03:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joe Collinsworth	Dec 18, 2019 03:44 PM	Done	Add Attachment
Joe Collinsworth	Dec 18, 2019 03:21 PM	Started finally	Add Attachment
Joe Collinsworth	Dec 18, 2019 10:39 AM	Failed many times	Add Attachment
Joe Collinsworth	Dec 16, 2019 04:39 PM	In the group to get updated tonight	Add Attachment
Joe Collinsworth	Dec 16, 2019 12:11 PM	**This is an outgoing email** Hi Peggy, I need some additional information regarding service request #73953 Description: Winter Break Upgrade from Windows 7 to Windows 10 I wanted to check with you to see if If you have all your files backed up already and we can get started on upgrading your computer to Windows 10. If you're ready we can manually start the upgrade and it will be done the same day, then when you are available on campus we will meet with you to make sure all programs are installed correctly. Thank you Joe	Add Attachment Public
Megan Thibeault	Dec 16, 2019 11:28 AM	Task reassigned to Joe Collinsworth.	Add Attachment
Megan Thibeault	Dec 16, 2019 11:28 AM	We need to get ahold of this user first	Add Attachment
Katherine Reynoso	Dec 03, 2019 09:18 AM	Task reassigned to UCS Tech.	Add Attachment
Katherine Reynoso	Dec 03, 2019 09:18 AM	She wants it moved to winter break. She will let us know when she will keep it running overnight so we can check on it the next day.	Add Attachment
Katherine Reynoso	Dec 03, 2019 08:42 AM	**This is an outgoing email** Hi Peggy, I need some additional information regarding service request #73953 Description: Upgrade from Windows 7 to Windows 10 It looks like we received a ticket to update your desktop from windows 7 to windows 10 about two months ago, and it looks like on our side the software push still has not happened. I just want to double check if this something you still want? We can have this postponed until Winter Break, but still needs to get done because this a windows 10 compatible machine and windows 7 will no longer be supported. The only thing you need to do to get the windows 10 software push is to leave the desktop running overnight. This means it can't be turned off for at least one day. If you have any questions or concerns feel free to contact me or our front office at 503-838- 8925. Thank You, Katherine	Add Attachment Public
Katherine Reynoso	Nov 21, 2019 04:19 PM	left vm	Add Attachment
Katherine Reynoso	Nov 21, 2019 04:16 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Bradley Karkanen	Nov 21, 2019 03:58 PM	Task reassigned to Katherine Reynoso.	Add Attachment
Bradley Karkanen	Oct 14, 2019 08:48 AM	This shows that it is still waiting for a maintenance window they are probably not leaving it on.	Add Attachment
Reggie Johnson	Oct 04, 2019 02:53 PM	Meet with her next day 10/16 @11am to help her set up printers and extra software.	Add Attachment
Bradley Karkanen	Oct 02, 2019 11:52 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Savannah Sharp Voss	Oct 01, 2019 04:42 PM	Peggy would like her desktop upgraded to Windows 10. She said she will be backing it up to H Drive.	Add Attachment