Service Request Ticket - # 73955

Service Request Information

CONTACT Name Derochowski, Zigmond   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2019 05:33 PM
Department Clinical Practice and Licensure Phone 89269
Location Email derochowskiz@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150784[Edit Inv] (opens in a new window) Bldg/Room WEL 104
Service Tag 6YDXGC2 Description Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
Serial No. 6YDXGC2 Location FINAID back room area

CPU Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2015004715

Wired NIC 28:F1:0E:0E:3C:DD


Wireless NIC B8:08:CF:35:01:84


Bluetooth NIC B8:08:CF:35:01:88

TECHS Submitted by Joseph Tavares Contact jtavares15@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Oct 07, 2019 02:08 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Oct 07, 2019 02:08 PM 
I installed dell touch pad drivers and ran 
updates.
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Reggie Johnson Oct 04, 2019 04:30 PM 
Dropped off desktop 20130730[Edit Inv].
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Reggie Johnson Oct 04, 2019 03:26 PM 
image and set up is done. Heading back to RWEC 
116.
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Reggie Johnson Oct 04, 2019 10:42 AM 
Image failed, brought back to office and is imaging at 
my desk.
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Reggie Johnson Oct 04, 2019 08:16 AM 
Started re-imaging 
20130730[Edit Inv]
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Reggie Johnson Oct 02, 2019 03:24 PM 
Scheduled to reimage 
his desktop for Fri 
10/
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Reggie Johnson Oct 02, 2019 02:31 PM 
heading to RWEC 115 to deliver laptop and start imaging 
his desktop
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Natalie Plasker Oct 02, 2019 10:15 AM 
Task reassigned to Reggie Johnson.
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Natalie Plasker Oct 02, 2019 10:15 AM 
Dropped laptop off
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Joseph Tavares Oct 01, 2019 05:34 PM 
****This is an email****

Hi Savannah,

My desktop computer is #20130730[Edit Inv]. My laptop is #20150784[Edit Inv]. The monitors for my desktop computer are #20130770[Edit Inv] 
and #20080512[Edit Inv]. I need one of them to have a camera included in it or I need to purchase a camera I can use 
with my computer so I can do zoom meetings. 

I think I have most of my stuff on the H drive but I'm not sure how to save bookmarks to the H drive. I can 
drop off my laptop tomorrow morning around 10.  

Thanks!
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Joseph Tavares Oct 01, 2019 05:33 PM 
****This is an email****

Hello,

We would like to take a look at your laptop, 
what would be a good time for you to bring it 
into us?  We can issue a loaner to you while we 
take a look at it.   I need the WOU ID number 
for both your laptop and your desktop, and an 
appointment to upgrade your desktop to Windows 
10 will be made.  In order to upgrade you will 
need to back your documents and bookmarks up to 
H Drive.  Once we have your WOU ID numbers we 
can determine your computer's eligibility to be 
replaced.

Thank you,
Savannah
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Joseph Tavares Oct 01, 2019 05:33 PM 
****This is an email****
Good afternoon,

I have a few issues.

1.  This afternoon I took my laptop to a meeting and it wouldn’t 
start up and was not able to self fix itself.  

2.  I need my desk top to be updated to windows 10 as I currently 
have windows 7 on my desk top and my laptop. 

3.  Last spring I had asked for a camera for my desktop for use 
with zoom so I can have online meetings with the 30+ supervisors I 
work with. Kimber Townsend told me I may be getting a new monitor 
with a built in camera as my computer was close to needing to be 
replaced. She no longer works at WOU so where would I find out the 
information regarding that request.

Thanks!
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