Service Request Ticket - # 73962

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2019 09:02 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150683[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RV0B8GG7D Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715, Adobe CC201* subscription Serialized Desktop FEB2017 MOVE to SHARED DEVICE SUM/FALL2019;

Wired NIC 38:C9:86:49:E0:0B


Wireless NIC 28:F0:76:47:F6:F6


Bluetooth NIC 28:F0:76:47:F6:F7

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact jcollinsworth17@wou.edu 88925

Tracking

Entered by Date Memo
Joe Collinsworth
Email

Public
Entered by Date Memo
Joe Collinsworth Oct 02, 2019 01:20 PM 
Status changed from (2) Scheduled to (5) Completed
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Joe Collinsworth Oct 02, 2019 01:20 PM 
I taught another 
student how to do it 
and he fixed it for 
her
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Stephanie Magee Oct 02, 2019 11:58 AM 
Task reassigned to Joe Collinsworth.
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Megan Thibeault Oct 02, 2019 10:25 AM 
Status changed from (1) Pending to (2) Scheduled
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Stephanie Magee Oct 02, 2019 09:04 AM 
Tori is at Marcom till 9:30 and again tomorrow 
from 8-9:30. I'm not sure if you need them to be 
there specifically.
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Stephanie Magee Oct 02, 2019 09:04 AM 
Priority changed from (3) Priority to (2) High Priority.
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Stephanie Magee Oct 02, 2019 09:02 AM 
Contact Info: Tori Cook
V00358167
tcook18
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Public
Stephanie Magee Oct 02, 2019 09:02 AM 
****This is an email****
Hi, 

I am a student worker in MARCOM and have been 
having trouble with the student pay-roll site. 
To me it seems like a pop-up issue but the pop-
up blocker is disable so I'm not sure what it 
is. I've tired on multiple computers using 
multiple browsers. I put in my V number and it 
just directes me to te "Please continue in the 
other window" but its not processing my clock-
in. Also, I am connected to ethernet so its not 
a wifi issue. We've also double checked all the 
cord connections. 


Thanks, 
Tori Cook 
Student office assistant 
MARCOM
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