Service Request Ticket

Service Request Information

CONTACT	Name	Sampson, Minetta	Date	Oct 02, 2019 09:18 AM
	Department	College of Liberal Arts and Sciences	Phone	88461
	Location		Email	sampsonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140649 (opens in a new window)	Bldg/Room	ITC 001
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
	Serial No.	C02PQ16CF8J7	Location	PDR
	CPU	Intel Core i5(2.7GHz Quade-core, 6MB L3)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from xxxx2014004298
	Wired NIC	98:5A:EB:CD:3A:0F
	Wireless NIC	AC:29:3A:94:2C:99
	Bluetooth NIC	AC:29:3A:94:2C:9A

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 02, 2019 04:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Oct 02, 2019 04:16 PM	File no longer exists according to JAMF.	Add Attachment
Brittany Franklin	Oct 02, 2019 04:08 PM	Task reassigned to John Rushing.	Add Attachment
Brittany Franklin	Oct 02, 2019 04:08 PM	Sophos still sees the malware, but in the trashcan now. Could you remove it with JAMF? 'Troj/DocDl-QNH' at '/Users/sampsonm/.Trash/ACC_U113605.doc'	Add Attachment
Joe Collinsworth	Oct 02, 2019 12:41 PM	Task reassigned to Brittany Franklin.	Add Attachment
Joe Collinsworth	Oct 02, 2019 12:41 PM	deleted and started scan	Add Attachment
Brittany Franklin	Oct 02, 2019 12:26 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Brittany Franklin	Oct 02, 2019 09:18 AM	Please clean up the trojan found on W20140649, located here: Manual cleanup required: 'Troj/DocDl-QNH' at '/Users/sampsonm/Library/Mail/V6/9DBD29C4-AAE8-43E6-84E3-7B3718628C14/Bulk Mail.mbox/6F3D0418-515E-4B03-A26C-0648C23489DE/Data/8/Attachments/8296/2/ACC_U113605.doc' Then put in my queue when done :)	Add Attachment