Service Request Ticket - # 73966

Service Request Information

CONTACT Name Rose, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2019 09:38 AM
Department Disability Access Services Phone 88250
Location Email rosem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20140478[Edit Inv] (opens in a new window) Bldg/Room NONE
Service Tag Description Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
Serial No. 80q6l32 Location Going to PDR

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 from Microsoft Desktop Ed license P0096073

Wired NIC 34:E6:D7:36:8E:09


Wireless NIC 60:57:18:99:63:6C


Bluetooth NIC 60:57:18:99:63:70

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Oct 02, 2019 02:18 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Oct 02, 2019 02:18 PM 
Had the user hardwire log in and it fixed the issue
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Megan Thibeault Oct 02, 2019 02:05 PM 
Task reassigned to Megan Thibeault.
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Stephanie Magee Oct 02, 2019 09:38 AM 
Hello,

I have a laptop in ODS (20140478) that isn't 
connecting to my H: drive when I log on. I can 
add it after everything is up and running, but 
it doesn't automatically connect like it used 
to. When I log onto other computers, my H: 
drive is there, so I suspect the problem is 
with just this laptop. When I manually connect, 
there's a box to check for automatically 
connecting on startup, but that hasn't done the 
trick. What else can I do to get it to connect 
on startup?

Thanks for your help!!!

   ~Michael (Myk) Rose
     Staff Interpreter/Transcriber, Western 
Oregon University
     NIC, Ed:K12, TypeWell Qualified
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