Service Request Ticket - # 73967

Service Request Information

CONTACT Name Macias, Emmanuel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2019 09:41 AM
Department VP Student Affairs Phone 88423
Location Email maciase@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20110310[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag Description Apple MacBook Pro, 15-inch, 2.0GHz Intel Core i7
Serial No. C02GD5ETDRJC Location Paula Taylor

CPU Intel Core i7(2.0GHz quad, 6MB L3 cache)


OS Unknown Software MAC OS X Lion(10.7),bundled with iLife 11(includes iPhoto, iMovie, and GarageBand), Windows 7 Pro license(dualboot) from P0082240,MS Office for MAC 2011 & MS Office Pro Plus 2010 from P0082232

Wired NIC 3C:07:54:21:53:D6


Wireless NIC 60:C5:47:8F:9F:A6


Bluetooth NIC 60:C5:47:8F:9F:A7

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Oct 04, 2019 12:23 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Oct 04, 2019 12:23 PM 
done
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Peter Puettmann Oct 02, 2019 10:32 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Oct 02, 2019 09:41 AM 
Emmanuel called in a reqyest for student worker 
Jaqueline Ross. 
When trying to use word she receives a pop up 
asking her to log in. Emmanuel thinks she has 
an older version, may need to reinstall word on 
this machine
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