Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Oct 02, 2019 09:50 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150694 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	BN5BJB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	BN5BJB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201X from XXXX2015004715;
	Wired NIC	64:00:6A:90:7E:18

TECHS	Submitted by	Stephanie Magee	Contact	smagee15@wou.edu	88925
	Primary Technician		Contact	jcollinsworth17@wou.edu	88925

Entered by	Date	Memo
Joe Collinsworth			Email Public
Entered by	Date	Memo
Joe Collinsworth	Oct 03, 2019 11:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Oct 02, 2019 04:58 PM	the office is in the back of WUC 111	Add Attachment
Reggie Johnson	Oct 02, 2019 04:57 PM	Task reassigned to Joe Collinsworth.	Add Attachment
Reggie Johnson	Oct 02, 2019 04:55 PM	This image is completed, Just have to returned this back to WUC 111 back office.	Add Attachment
Reggie Johnson	Oct 02, 2019 03:38 PM	Picked up 20150694 and wapped with loaner 20130714. Re- imaging at my desk.	Add Attachment
Megan Thibeault	Oct 02, 2019 10:28 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Oct 02, 2019 10:28 AM		Add Attachment
Stephanie Magee	Oct 02, 2019 09:51 AM	Contact Info: V00338282 hgoodyear16@wou.edu	Add Attachment Public
Stephanie Magee	Oct 02, 2019 09:50 AM	Asked her to hard restart computer Helen Goodyear SAB Director	Add Attachment 591727110.jpg