Service Request Ticket

Service Request Information

CONTACT	Name	Bolen, Kathy	Date	Oct 02, 2019 10:07 AM
	Department	Human Resources	Phone	88552
	Location		Email	bolenk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130885 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43F9V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43F9V12	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150
	Wired NIC	34:17:EB:A6:94:1E

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Oct 18, 2019 03:33 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Bradley Karkanen	Oct 18, 2019 03:33 PM	I went over and helped her set her PDF viewer back to Adobe so I know this worked.	Add Attachment
Bradley Karkanen	Oct 16, 2019 11:35 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Oct 15, 2019 02:58 PM	**This is an email** Kathy, I'm sorry about that, I will have Bradley look into this and communicate with you tomorrow, he is no longer in the office today. No you do know need to leave your door unlocked. You will need to leave your computer on, we can schedule a remote push. Thanks,Megan	Add Attachment
Megan Thibeault	Oct 02, 2019 02:21 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Alix Karkanen	Oct 02, 2019 10:07 AM	Kathy needs to update to Windows10, and would like to do it the evening of the 14th. Will let her know to back everything up.	Add Attachment